The Conversations That Matter is a Leadership Development company providing Leadership Coaching, Team Effectiveness, and Leadership Development programs. We are located in Savage, MN.
We work with leaders and teams who want to strengthen how they lead, communicate, align and engage. Workplaces today are recognizing the need for stronger people skills – for any work environment. We are the experts at helping individuals and teams learn, apply and integrate communication frameworks and leadership tools into their workplace.
Role Definition:
The Client Services Manager ensures customer success through client engagement and communication. They provide operational support, system administration and client services messaging. This role requires detail-orientation, process-focused mindset and professional, proactive service for our team members and clients.
Primary Role Responsibilities
- Build and maintain strong relationships with clients during onboarding, training programs and assessment administration.
- Serve as primary point of contact for client-facing support, training and communication.
- Lead and manage administration of Leadership and Team Training programs including scheduling, virtual workshop production and support of on-site leadership sessions.
- Assessment Administration (EPIC): manage access codes, generate reports, print and organize assessments for training sessions.
- Work with colleagues to anticipate the needs of our clients with client nurturing activities, engagement scheduling and relationship building.
- Collaborate with internal teams and external stakeholders to facilitate program delivery.
- Participate in strategic planning and contribute to the development and expansion of program initiatives.
- Support & Enhance the Strategic Growth of The Conversations That Matter – to be the premiere Leadership Development company in Twin Cities.
TCTM Program Operations Lead day in the life:
- Client Support:
- Engage clients through communication, onboarding and identifying growth opportunities.
- Utilize TCTM systems (Monday.com, kajabi.com, etc.) to maintain client data, manage workflows and communicate with team members.
- Produce virtual workshops via Zoom – technical support, Breakout Room Set-up, Polling Set-up, Chat and Annotations.
- Scheduling of all client engagements and interactions: Coaching Sessions, Building Great Teams, Pulse Checks and Strategic Debriefs.
- Coordinate logistics for training materials, venue and meals including site contract, supplies procurement and day-of event support.
- Assessment Administration:
- TCTM subject matter expert on assessment systems including assessment administration, client troubleshooting and beta testing.
- Train new clients on online assessment platform and advocate for client utilization of Catalyst Learning Platform.
Ideal Candidate:
- Communication: Exceptional verbal and written communication skills, with the ability to convey information clearly and professionally to clients and internal teams.
- People skills: Comfortable building relationships and communicating with a variety of stakeholders, including clients, colleagues, and external partners
- Collaboration: Must work closely with other team members, providing regular support to clients and contributing to a collaborative work environment.
- Organizational skills: Strong organizational and prioritization abilities are crucial. The ideal candidate can effectively manage multiple tasks, keep projects on track, and ensure that both their work is well-organized.
- Technology Proficiency: Familiarity with tools like Monday.com, MS Office, Apple, Gmail, and Google Suite.
Hours: 20-25 hours per week :::: Location:: Savage / Prior Lake, MN
Workplace: Remote office; must be willing to travel to Savage, MN as needed (2-4X per month) for team meetings, event prep, etc.
Company Perks: 401K program, Bonus Structure, Vacation Pay, Birthday Pay and Summer Hours – off on Friday afternoons in the Summer
Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas
To apply, email a PDF copy of your cover letter and resume to bruce@tctmleadership.com